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Name: Free Diagnostic
Telephone: 817-341-5149
Price range: $$

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Google Rating

4.8

Based on 346 reviews

Comfort Experts, Inc.

4.8

Ben Friend

20:47 15 Dec 24

He did a great job if we need help with our AC again would like Him Again 😃😃😃

Brian Warren

02:48 05 Dec 24

Mark was personable and knowledge. He explained everything very well. He was thorough and detail oriented.

Brandon Mobley

03:04 27 Nov 24

shari payne

19:46 23 Nov 24

Great company. Plumbing tech Tyler came out. He was very knowledgeable and most important informative of what my problem was and offered many options available to me. I'll have "Comfort" back again.

Brian D. Brauer

14:21 21 Nov 24

Zak great. Came in and did what he needed to do.

William GW

00:20 15 Nov 24

Excellent worker. Very professional and a nice person to work with.

Barbara Daniels

06:17 13 Nov 24

Tyler was very nice, and when I get my ss check I would like him to come and do some work

Elena Christopherson

23:26 08 Nov 24

Hunter did a excellent job getting our AC unit ready for the winter. He was very knowledgeable at what he was explaining to us. Great job Hunter!

Jennifer Northcott

22:29 06 Nov 24

Cody was professional and courteous. He took his time explaining his findings.

Merikay Horton

13:12 06 Nov 24

They always do the job. Mike is a very nice young man and always friendly and helpful.

Gerald Brannon

22:17 25 Oct 24

Fleming Perowe

15:20 20 Oct 24

From the first call, our Personal experience with Hobson & Air was a great one. The professionals on the phone setting up the appointment had a great attitude, and it was followed up with an email to confirm. Also, when Tech showed up, the first thing I noticed was a great smile. I was greeted by name, and Mr. Kellen is truly a great man. Mr Kellen was very clean and professional, and the company vehicle was clean, too. Mr Kellen explained everything to my wife and I. we did not feel like we were pressured at all. We are truly happy with our service, and we will recommend Mr Kellen & this amazing company to all of our family and neighbors. We love the detailed report that Mr Kellem provided to us.

Madeleine Richardson

22:28 18 Oct 24

Thankyou Kellen for explaining all the issues you found with my aging central air unit and giving me options to consider when/if I decide to move forward with repair or replacement,

Dwayne Mauk

17:22 15 Oct 24

The guys were responsible and respectful dur8ng their awesome installation and I had to be gone when they were done. They cleaned up and locked up for me. I'll use them from now on.Edited on 7/6/24. See the review I just did. After 9 months of hell, I will never recommend this company. Units they use don't stand up, and 10k for trouble isn't worth it. In past 2 months, it's quit twice and once the tech blamed it on the house that it was the circuit breaker won't shut off and this time it just quit. After I shut it off and waited 30 minutes running it on heat, got it running again. For 10k, this shouldn't happen.Edit on 10/15/2024 Had a city inspection in the summer, which failed and had to have tech come out and correct things. Then first part of Sep 2024, Service Manager contacted me to come out and look at the unit to see what was going on. Made an appointment, and sat for about 3 hours waiting. Finally got a call, had to cancel due to other appointments that couldn't get completed, so waste of an afternoon. Said never mind. Later, they did call to reschedule, and Ryan came out and went over system and did a "tune" up and we talked about not running the fan air continually but only when needed. Opposite of what the other tech said.We also discussed frustration over our having to pay twice for a service call which was clearly installation error, but because I had called after hours, it was tough cookies. Ryan said he would go back to the accounting office and discuss possibly refunding those two charges and I told him I had mailed a letter a year ago, and since never heard anything, probably was thrown out. Well, its been about 5 weeks now, and haven't heard anything about "sorry, but we are keeping your money" or a check. I've been holding off on updating review to see if the check would come. Lost cause.To their credit, I got a call for a warranty service job, and when I pointed out that Ryan was already there, she marked it as done and that it wouldn't affect warranty. The system has been working since, but I don't trust it, and probably won't go with an off name brand either. Going to consider this a closed case in regards to reviews. Will still need to call them for warranty work and service related to warranty, but probably won't use them for our other property which would have been a lot larger expense.

Chrystal Underwood

01:23 05 Oct 24

I have used this service since they installed it in 2014. (A/C and heating).I highly recommend getting on theirmonthly program as you get 2 maintenance visit a year. I don't remember all the details, but I think you get a discount on parts.The people who work for Comfort Experts are well-educated, kind, and thoughtful.From the scheduling to the technician are all very very good. I would never go anywhere else.Crystal U.

N&M FENCES INSTALLATION INC “Noe” Mireles

22:09 02 Oct 24

I'm very satisfied

Terry Marshall

02:38 28 Sep 24

Jennifer Smith

23:41 24 Sep 24

Very professional showed up on time and worked hard til the job was done. Alex and Daniel are a 5 star team

Chris Holmes

21:40 24 Sep 24

Great communication. Found the issue in 5 min. Explained the options. Resolved the issue promptly. Explained upcoming federal regulation changes that may affect me.

marcia solmes

05:10 21 Sep 24

melissa Wray

23:27 12 Sep 24

We love this company so much. From the people in the office, to the techs that come out. They are so friendly, fast, and won't try to upsell anything. We mentioned our son's severe asthma and allergies thinking we needed our vents and system cleaned (surprise. He had pics of our system and vents. Clean as a whistle), and they mentioned something for us to research. Never mentioned purchasing anything. We are purchasing a system upgrade through them though as the price is almost $1000 cheaper through them than other companies we looked into and it will help our son's asthma and allergies here at home. They don't nickel and dime. Don't lie. They take pics to show proof and explain everything in layman's terms for those of us not in the field of expertise. Came out quickly tonight when our AC said naw, I don't want to turn on. It short circuited itself and Alec the tech told us how it happened and why. He didn't have the part but was willing to come back first thing in the morning to fix it. Pssssst... It's a cheap fix. (It's not even hot in here, we're just royalty and like to freeze to death at night). They are a fantastic company and we highly recommend them.Update: we ended up needing a new system. Inside and out. Zac, the tech who gave us the bad news is always amazing. He installed our surge protectors and uv light system as well as came out for maintenance before. Even though he had to deliver the bad news, he was kind and understanding. He gave us awesome information about what caused the issues that fried our system. He also gave us information to be better informed when choosing our new system. He explained dual zones and how our system works, how to prevent this from happening again (brown outs 😬😬😬), and explained everything in a manner that I could understand. That was on Tuesday, and our system was installed on Thursday. After 2 weeks of issues (stayed in hotels with the kids while the hubs stayed with the animals), and having almost no AC the whole time, it was nice to wake up freezing again. Thankfully, our AC went out when Texas had it's cold wave the other day. The crew that came out to install it was phenomenal, professional, knowledgeable, and cognizant of the fact that we had animals and a small child in the house. The guy who sold us our unit (forgot his name) was also amazing. Super kind man, and very knowledgeable. He was able to answer all of my questions. Excellent, experience. Also, they didn't try to sell me the most expensive systems. They only mentioned systems that met our needs. Nothing more, nothing less. We still recommend Comfort Experts.Edit: plumber Derek came out and fixed our kitchen sink that was broken. It was quick and he was so funny and nice. Looked under the sink, knew right away what needed to be fixed. 45 mins, in and out. He even had a wrench for our garbage disposal. Electrician is coming out tomorrow and will do another edit after he's done. Hopefully it's an easy fix (fuse we think).

Sonia Afanador

20:57 09 Sep 24

Friendly and knowledgeable

Danna Nunez

18:13 03 Sep 24

Professional and helpful.

Jeffrey Boiles

02:10 29 Aug 24

Cody did a great job today. He explained everything he did and was very friendly!

fabco

22:08 20 Aug 24

Francie Bowers

00:03 20 Aug 24

Mike knows what he is doing and quickly gets it done. But he’s never rushes through explaining what needs to be fobe

Sam P

16:22 10 Aug 24

Comfort experts isn't the cheapest, bit you always get what you pay for. I highly recommend them and today's Tech Cody was no exception to performing the repair to the highest standard possible even going beyond our expections!!

Derrick Pence

18:57 08 Aug 24

Sandra Moore

15:55 07 Aug 24

Daniel came to give me a 2nd opinion for my air conditioner system. He was professional, knowledgeable and friendly. He answered all my questions.

Roby Fowler

23:08 04 Aug 24

Always a great experience with them there techs are awesome,done a wonderful job, Mr Jerred Gomez is a great diagnostician, he got to the problem in a timely manner. Treated us and our home with great respect and curtious . We highly recommend comfort experts.

Sabrina Mastin

22:41 15 Jun 24

Emily Novian

21:08 15 Jun 24

Rick Robblns

19:59 10 Jun 24

Great service tech very efficient knowledgeable and friendly

Scott Steger

00:27 05 Jun 24

Justin did a great job and highly recommend this company and the amount of time and care spent on our AC units!!

Jane Bilodeau

21:23 23 May 24

He was very kind and informative. Professional and on time.

jennifer stevenson

19:48 13 May 24

Zak was professional and very efficient. His suggestions on how to make our system more efficient were appreciated. Everything is running great now .

Dana Lento

18:49 09 May 24

Cloudy Poseidon

20:25 07 May 24

Mark is GREAT. He is an asset to your company. Enjoyed meeting him. He is a great asset to this company.

Phillip Smith

19:41 26 Apr 24

Alec was very polite and knowledgeable about the HVAC system. He quickly pinpointed the main problem and tried to fix it. I didn't use my ac until three days later. The problem was not fixed. I reached out and was told that they would send another technician out. I just can't do that. It was water not draining to the main drain. I'll give a plumber a call. If that doesn't work, ill call another ac repair company. I really didn't want to write this. Super friendly staff. I don't understand why it is so difficult to find an ac repair company that can fix the problem. This makes #5.

Timothy Clements

22:40 25 Apr 24

Unit is only hours old, but it is working fast to get to the set point! Daniel and John did a great job!

april gullatt

01:06 24 Apr 24

Thank you Ian for coming and servicing units! He was very knowledgeable and explained the process and the services done and needed very well. We appreciate it!

Daniel Voights

19:07 23 Apr 24

Colby F performed our homes HVAC system tune-up and was very professional and knowledgeable. We highly recommend Comfort Experts to anyone looking for HVAC repairs or a tune-up, ask for Colby if you can.

Gabriel Serna

02:52 23 Apr 24

Excellent knowledge and took the time to explain everything he had to repair, called ahead and showed on time, i would recommend to friends and family.

Deann Miller

18:22 10 Apr 24

Mike Nantz

19:04 02 Apr 24

Requested a bid on replacing my upstairs HVAC system. Waited a week for them to get me a price. Never got it.

Steve Bailey

21:38 29 Mar 24

Adam B did a great job, he was personable, knew his stuff, and did the work fast. When I need them again, I hope they send him..

Adele Gore

18:39 22 Mar 24

Ryan and his assistant did an amazing job!! They completed the task in a timely manner, they were knowledgeable and patient with all my questions, respectful and thorough! I appreciate their hard work, attention to detail, and amazing work ethic.

DeWayne Burns

22:15 14 Mar 24

ASHLEY LaBar

16:34 03 Mar 24

Great job. Very thorough and informative. Justin did a wonderful job of explaining everything and working out a timeline for new upgrades to our system.

Melinda W

23:45 15 Feb 24

Kellen was a very nice professional young man. Explained everything he did. Very considerate with booties on in my house. Offered great suggestions for enegy conservation air cleaners for allergies. Giving us explanation of our air duct system to improve conservation. We can't wait to have the things he offered for us to be installed to keep our cleaner. We look forward to having a long relationship with this company.

Elaine Segovia

15:27 13 Feb 24

Great job

Tim Beckett

21:49 19 Jan 24

Excellent service

Carrol Crombie

11:28 15 Jan 24

Jake Womack

03:24 07 Jan 24

Colby came out and did a check up and service of our a/c and heater! He was very knowledgeable and helpful. He showed us how to do basic maintenance on our unit to keep it running longer. I’m glad we had him come out and check out our HVAC.

Jacob Womack

03:17 07 Jan 24

Colby did a great job! Very knowledgeable and honest.

Hannah Ezell

18:15 21 Dec 23

Stan McVey

21:03 18 Dec 23

Great job!

Ed Hand

03:42 17 Dec 23

Electrical was thoroughly checked, with expert observations! AC unit quality was later thoroughly checked by technician 12. The unit was found to be operating very well. We completely agree with the assessment, and we appreciate having the quality inspection. We are pleased with the unit and the company!

carolyn wedgeworth

08:44 13 Dec 23

Humm Tx

02:54 02 Dec 23

Blake was awesome.Very knowledgeable.A very nice young man.

Connie James

17:31 18 Nov 23

Brock was awesome. he did our annual checkup and let us know how to take care of our air conditioner and keep it running for 10 years that we've had it. This is an awesome company that really cares about its customers.

23:31 15 Nov 23

07:11 13 Nov 23

20:56 30 Oct 23

23:12 28 Oct 23

Mike was very good and knowledgeable of what I need, I ended up not getting the service but he was still very informative and helpful

Alfred Morrison

21:23 23 Oct 23

Fantastic Job knew is job and did it well

Diane

18:28 13 Oct 23

Service was perfect would recommend this young man

Mark Mourer

21:22 11 Oct 23

Our AC went out the night the Texas Rangers swept the Baltimore Orioles to go back to the ALCS. Go Rangers!Anyway, Mark Dennison got to us by 1 pm the next day, could not have been more polite or thorough in his detailed explanation of the steps of the diagnostics, the services he recommended, and the follow-up we should budget for having an 8-year-old system.We like Hobson / Comfort Experts because of their attentiveness and their support of our military, but we’ll request Mark for our next round.But all of their techs have been great, so you cannot go wrong with any we’ve had come to our home over the last several years.

Jim STORY

13:32 27 Sep 23

Brock was great. He explained everything, was able to diagnose the issue and fixed it on the spot. Highly recommend this company and Brock Stokes as the technician.

Nancy Costello

00:27 26 Sep 23

Jan Rose

02:11 12 Sep 23

ABSOLUTELY WORTH EVERY PENNY! THANK YOU SO MUCH!

Ricky Garcia

21:13 05 Sep 23

Mike did great! Friendly and on time

Julianna Gelderloos

18:30 04 Sep 23

William was very thorough and informative with the purchasing of our new unit.

Jamie Neely

19:10 23 Aug 23

Fixed us up fast. Explained everything and gave great advice to keep our unit clean.

Lana Stockbridge

19:36 22 Aug 23

Valerie Juarez

14:50 10 Aug 23

This is a sort of mixed review. I started having issues with my ac unit in this insane hot summer of 2023. I called on Sunday morning and was able to have someone out by 2 pm. The service call charge was reasonable (especially for a weekend). Ian was excellent, honest, and professional. He told me there was a problem with a particular part. However, he noticed my unit was less than 3 years and should be under warranty and advised me to contact the company who originally installed. The reason for 4 stars instead of 5 is because if I had chosen to have him repair my unit, the cost of the part is more than double what other companies charge. That’s the only issue I have though. I am having it repaired through the original company who did my install, but again I was impressed with how quickly they got someone out and Ian’s diagnostic abilities.

Annie Tyson

19:48 08 Aug 23

Our AC was out and we called two other companies before Comfort Experts. What a waste of time and money! The technician got it up and running in no time and was there to fix it quickly.

WESandPAULA Prater

15:01 21 Jul 23

Mark was prompt, professional and courteous..

Kady Beal

20:07 20 Jul 23

My experience with Comfort Experts was great! Mark was very professional and knowledgeable. He took the time to explain and show me the issue. I would highly recommend them to my friends and family.

Amy

12:31 20 Jul 23

Elaine

23:36 12 Jul 23

Great communication & satisfied with service provided. Will be using them again in the future 👍

Lorenzo Edwards

19:55 01 Jul 23

Ray Espinoza

20:51 21 Jun 23

Carolyn Tate

19:57 06 Jun 23

Aaron was very polite and professional. He went above and beyond to help us . He reflects well on your company. He has a good heart and manners. Hard to find young men like him these days. Reminds me of my children. Thank you for sending him to help us in this Texas weather!!!

Ronda Woodall

00:27 03 Jun 23

Ryan did a great job and was very friendly:)

Joseph Cathey

00:57 01 Jun 23

Kellen has worked at our home twice. He is the most courteous, informative, knowledgeable, hard working, and truthful person you will ever meet. There are three things that impress me about this young man. 1. He is very truthful. I had inquired about a problem that I had with my central AC unit. I was told by two companies that I would have to buy another complete system at a cost of $4000-7000. Kellen came to my house, climbed into my attic, took apart my unit, took photos (to show me what was going on) brought the part down and then obtained a replacement. The replacement part cost $600 vs the $4000-7000 the other companies wanted to charge me. My AC is keeping our home cool at 65 degrees right now. 2. Kellen is knowledgeable in his field. If he doesn’t know the answer he will tell you as much. He doesn’t try to put on a sales pitch - he simply diagnoses the problem, gives the solutions and lets you choose. 3. He genuinely cares for his customers. I saw him after he fixed my AC unit a year ago. I was at a coffee shop and he came in, saw me, had a huge smile on his face, and asked me how I and my family were doing. Bottom line I will always do business with Comfort Experts because of the awesome job this man has done for our family.

Donna PERKINS

20:38 29 May 23

Professional young man very helpful and diligent.

Aurelio martinez

19:48 19 May 23

Anne Navarrette

22:50 09 May 23

John Smith

23:04 10 Apr 23

Everything went well

bill Hollingsworth

02:58 29 Mar 23

Pros- professional, knowledgeable and courteous. Cons- some of the services are expensive.

Donna Neal

14:08 12 Mar 23

Absolute professionalism start to finish.

Laura Korderas

02:17 06 Mar 23

Very professional, informative and friendly. Great experience!!!

James Hester

14:52 17 Feb 23

Matt understood my situation in that my home was for sale and he explained any necessary maintenance that was to be paid by Buyer since I had already set aside monies for repairs prior to closing.

Bret Romero

21:37 04 Feb 23

Zac was prompt and thorough. Offered multiple options for repair and replacement.

Tantalations Mobile Sunless Tanning

23:35 30 Dec 22

Called to have our heater repaired as it had not been working for years. Our mgmt company kept sending the same company and they would come and look at the unit and say they needed to order a part and they would come back in a few days. However, for whatever reason they never completed the repair. I decided to pay for the repair myself and called this company since they had called my phone since last summer obsessively. No exaggeration. I had received a flyer for a $49 tuneup so I scheduled an appt. To make this a short and to the point story….. this company defines why you don’t hire companies that pay the repairman commission! Basically he looked at the system and said there is nothing he could do. He said the system is too old and would need to be replaced. Estimated Cost of $10,000-$20,000 if not purchased prior to 1/1/23. He left and didn’t do a darn thing to our unit. Paid him his $49 and awaited the arrival of the other company I had set an appt up with for the same day. They repaired our unit and it works better than ever and all it took was cleaning the coils! Comfort Air shame on you and your employees for this scandalous behavior. You are a disgrace and I will tell everyone I know not to use your company. Right before Christmas and all he was worried about was a few thousand dollar commission and left us in the cold. No integrity and definitely no morality. 2 things I dislike in people, but mostly companies I’m paying my money too! Shameful!! I DO NOT RECOMMEND COMFORT AIR

Azariah

02:24 23 Dec 22

They were polite, knowledgeable, and fixed the problem promptly. I'd love to have them again should I require their services.

John Chapman

21:45 22 Dec 22

very knowledgeable, helpful

lana bawklar

23:02 19 Dec 22

Requested to fix the heating and paid 1047$ but still not working and requested again to check the problemn but needed to pay 99$ again just to check on the job they have done.Not happy about it.

kellie manek

15:33 08 Dec 22

Very knowledgeable about fast. Saved me a ton of money

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